Strategies for the Effective Integration of ICT into Social Organization - Organization of Information Processing and the Necessity of Social Informatics

This paper discusses strategies and concepts of information and communication-support for knowledge-intensive work processes. The necessity of social informatics or organizational informatics according to Rob Kling results from the complementarity of formal (syntactic), product oriented and informal (semantic), process oriented, technical, and social view in informatics. The understanding of man/computer communication as a problem of linking syntactic and semantic information processing, led to the idea of information centers. The importance of social (organizational) informatics is illustrated in connection with the development of modern information and communication technology; new forms of communication to support international collective research; computer supported knowledge work, as a problem of linking syntactic and semantic information processing. The automated information processing, software use, must be organized, before and during knowledge-intensive work processes